As the hospitality industry evolves, the integration of technology—particularly artificial intelligence (AI) and automation—is becoming increasingly pivotal in shaping hotel management. At Dewan VS Institute of Hotel Management (DVSIHM), we recognize the importance of these advancements and strive to equip our students with the knowledge and skills they need to thrive in this changing landscape.
AI is revolutionizing the way hotels operate by enhancing efficiency and improving guest experiences. From chatbots providing 24/7 customer service to AI-driven data analytics predicting guest preferences, the applications are vast.
For instance, hotels are using AI to analyze booking patterns and tailor marketing strategies, allowing them to offer personalized experiences that resonate with their clientele. A report by McKinsey suggests that hotels that effectively harness AI can increase revenue by up to 20%.
At DVSIHM, we prepare our students for these technological advancements through comprehensive coursework in our Bachelor of Hotel Management and Catering Technology (BHMCT), Bachelor of Science in Hospitality and Hotel Administration (B.Sc HHA), and various diploma courses, including those in food and beverage management and housekeeping.
Automation is another key component reshaping hotel management. Automated systems can handle routine tasks such as check-ins, bookings, and billing, allowing staff to focus on delivering exceptional guest experiences. For example, mobile check-in apps and self-service kiosks are becoming standard, reducing wait times and improving guest satisfaction.
Our students learn the fundamentals of these systems through hands-on training and practical experiences. DVSIHM offers unique opportunities for students to visit renowned five-star properties, such as Country Inn, Radisson Blu. These experiences provide invaluable insights into real-world operations and the latest technological implementations in luxury hotel settings.
Understanding that theoretical knowledge is essential, DVSIHM places a strong emphasis on practical learning. Our students engage in immersive training sessions, where they not only learn about hospitality management but also experience firsthand the operations of high-end hotels. By learning in a real-world environment, students gain essential skills and confidence that set them apart in the competitive job market.
The hospitality industry is rapidly changing, and those who embrace technology and innovation will lead the way. As part of their education, DVSIHM students are encouraged to explore these emerging trends and consider how they can leverage technology to improve service delivery and operational efficiency.
The future of hospitality lies in the successful integration of AI and automation within hotel management. At DVSIHM, we are committed to preparing our students for this future by offering courses that blend theoretical knowledge with practical experience. By visiting prestigious properties and learning from industry experts, our students are poised to become the next generation of hospitality leaders who will shape the industry for years to come.
For more information about our courses, including BHMCT, B.Sc HHA, and diploma programs in hotel management, visit dvsihm.dewaninstitutes.com
